Frequently Asked Questions

How long is delivery ?

If ordered online before 2:30pm Delivery is usually 24 - 48hours Maximum .

Can I guarantee next day delivery ?

Yes , If next day delivery is required please call 01902.764000 for prices

Are all items in stock ?

All items are usually in stock however if your item is currently unavailable you will be contacted within 24hours with anticipated delivery date .

Do you ship to Northern Ireland ?

Yes . However you would need to call us for costs on delivery charges as prices will vary dependent on items you are purchasing

Do you ship to Southern Ireland ?

Yes ,However you would need to call us for costs on delivery charges to Southern Ireland as prices will vary dependent on items purchased.

Do you ship to Channel Islands and Do you charge VAT ?

Yes, However you would need to call us for costs on delivery to Channel Islands as prices will vary dependent on items purchased. The channel Isles are exempt from VAT charges , We accept orders on this basis .

What Material(s) are the Peli cases made of ?

The Peli Classic cases are made out of a Polypropylene copolymer material. The Peli IM storm cases are made out of a HPX Resin (High Performance resin) material.

What temperatures can the Peli cases tolerate?

The cases will withstand temperatures from -23.3ºC (-10ºF) to +98.9ºC (+210ºF)

What adhesives and /or paints can be used on the Peli cases?

Due to the nature of the polypropylene being chemically inert, very little will attack the material. That also means that very few adhesives and paints will adhere satisfactorily. For an adhesive, we have found that 3M’s DP-8005 two-part adhesive works very well with our case material. It has also been reported that “Shoe Goo” works very well. For paint, Krylon has a product out called Fusion that they claim will adhere to polyolefin-based materials like polypropylene.

Are there any hazardous substances in the Peli case material

RoHS, or “Restriction on Hazardous Substances” - RoHS specifically bans or restricts the use of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated biphenyl ethers (PBDE). At the July 1, 2006 implementation of the RoHS provisions, Peli cases will not contain the banned or restricted materials and will therefore be RoHS compliant. NOTE: Directive 2000/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment – is aimed at reducing the hazardous materials content in electronic products as well as increasing the recycling efforts for these products

What testing have you done? Certificates?

Peli cases have been tested to Ingress Protection (IP), Def Stan 81-41/STANAG 4280, MIL-C-4150J and ATA 300. Certificates are on file and copies are available upon request. Please note that for deep submersion internal bulkheads should be installed. The Peli IM Storm Range have Nato Stock Numbers , Please advise if required

Are the Peli cases water resistant?

Yes, the cases are water resistant. There is an o-ring in the lid and a Gore-Tex® membrane in the pressure equalization valve that keep water out of the case

How does the Pressure Equalization Valve Work

The Pressure Equalization Valve is a simple device. It consists of a housing with a hole through it that is covered with a thin Gore-Tex® membrane. According to the GoreTM tech sheet: “The microporous expanded polytetraflouroethylene (ePTFE) membrane continuously allows the free passage of gases and vapours, equalizing the pressure differential between the enclosure and ambient before it builds to the point that a seal is compromised. Water, dust and dirt are repelled by the hydrophobic membrane, thereby protecting expensive and sensitive electronics”.

What is the O-Ring made of ?

The o-ring is made of EPDM or Ethylene Propylene Diene Monomer. It is well known for its excellent ozone, weathering and aging resistance. It also has excellent water and steam resistance, maintains its flexibility at low temperatures, features excellent resistance to alkalis, acids and oxygenated solvents and is very colour stable. (It is not recommended for resistance to oil, gasoline and hydrocarbon solvents.) EPDM is found in a wide range of applications and is excellent for use outdoors.

PELI GUARANTEE / WARRANTY

INJECTION MOULDED CASES PELI LEGENDARY GUARANTEE OF EXCELLENCE Peli Products, S.L.U. (“Peli”) guarantees its injection moulded products for a lifetime* against breakage or defects in workmanship. PeliTM injection moulded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes (IP 67) if properly closed with undamaged o-ring in place unless otherwise stated. To the extent permitted by law, Peli’s liability is limited to the case and not its contents or foam. All warranty claims of any nature are barred if the case has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident. *Lifetime guarantee not applicable where prohibited by law. Lifetime Guarantee does not cover Roto Moulded cases, AALG products or fabric portion of backpacks.

LIGHTS PELI LEGENDARY GUARANTEE OF EXCELLENCE Peli Products, S.L.U. guarantees its lights for a lifetime* against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries. All warranty claims of any nature are barred if the light has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident. *Lifetime guarantee not applicable where prohibited by law. Lifetime Guarantee does not cover Roto Moulded cases, AALG products or fabric portion of backpacks.

REMOTE AREA LIGHTING SYSTEMS PELI 1 YEAR LIMITED WARRANTY FOR AALG PRODUCTS Peli Products, S.L.U. warrants its AALG products to the original purchaser against defects in materials and workmanship for 1 year from the date of purchase. All warranty claims of any nature are barred if the product has been altered or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

BACKPACKS PELI BACKPACK GUARANTEE Peli Products, S.L.U. (“Peli”) guarantees that its PeliTM injection moulded hard case compartment (when present) is guaranteed for a lifetime* against breakage or defects in workmanship. Peli injection moulded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes (IP 67) if properly closed with undamaged o-ring in place unless otherwise stated. Peli warrants to the original purchaser that the fabric backpack will be free of defects in materials and workmanship for a period of one year from the date of invoice. To the extent permitted by law, Peli’s liability is limited to the backpack and not its contents. All warranty claims of any nature are barred if the backpack has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident. *Lifetime guarantee not applicable where prohibited by law. Lifetime Guarantee does not cover Roto Moulded cases, AALG products or fabric portion of backpacks.

Where can I send Warranty and repair returns ?

Please contact us on 01902.764000 for information or email sales@waterproof-cases.co.uk

Where can I purchase replacement parts?

Please contact us on 01902.764000 for details or email sales@waterproof-cases.co.uk

ANY QUESTIONS UNANSWERED PLEASE EMAIL US EMAIL ADDRESS: sales@waterproof-cases.co.uk